Refund Policy
Minimum 14-day refund window — with no exceptions or conditions
This Refund Policy applies to all purchases of digital documents, bundles, credit packages, and subscriptions from gosure.
Policy Overview — 14-Day Refund Window
This Refund Policy governs the refund procedures for Motwell AI Ltd's digital document services. We offer a minimum 14-day refund window on all purchases, with no exceptions or conditions.
Unconditional 14-Day Refund Guarantee
You have the right to cancel any purchase and receive a full 100% refund within 14 calendar days of the transaction date, for any reason and with no exceptions or conditions.
14-Day Money-Back Guarantee (No Exceptions or Conditions)
We offer an unconditional 14-day money-back guarantee on every purchase made on gosure:
Minimum 14-Day Window
Request a full refund at any time within 14 calendar days from the date of your transaction
No Exceptions or Conditions
Applies to all purchases regardless of whether your document has been generated, previewed, or downloaded
System Errors
Platform errors preventing document generation
100% Full Reimbursement
The full amount paid is refunded to your original payment method with zero fees or deductions
Charged but document not delivered
Scope of Coverage Across All Purchases
Our unconditional 14-day refund window applies to every product and billing option on gosure, with no exceptions or conditions
How to Request a Refund
Step 1: Contact Us
Submit a request via our contact page, email support@gosure.io, or use your payment receipt link within 14 days
Step 2: Share Order Reference
Include your order number or checkout email address — no reason or explanation is required
Step 3: Full Refund Issued
Your request is approved unconditionally and refunded in full to your original payment method
Processing Time: All refund requests submitted within the 14-day window are approved without exception and processed within 5-7 business days (and no later than 14 days) to your original payment method.
Your UK & Statutory Consumer Rights
Our unconditional 14-day refund window applies in addition to your statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015, which also entitle you to digital content that is:
Satisfactory Quality
Digital content must meet a reasonable standard of quality
Fit for Purpose
Suitable for its intended use and as described
As Described
Matches the description provided at purchase
Statutory Protection: Nothing in this Refund Policy removes or restricts any mandatory consumer cancellation, withdrawal, or statutory rights under applicable law.
Payment Processing & Merchant of Record
Transactions are processed securely by our authorized payment providers and Merchant of Record (including Paddle.com). In accordance with Paddle's Buyer Terms, every purchase is backed by a minimum 14-day refund window with no exceptions or conditions.
Important Information:
- • Refunds are processed through the same payment method used for the original purchase
- • Full refunds are issued for all requests submitted within the 14-day refund window, with no exceptions or conditions
- • You will not incur any fees or deductions when receiving a refund
- • Processing times for funds to appear on your statement typically range from 5 to 10 business days depending on your payment provider
Customer Assistance & Resolution
If you have any questions about a transaction or wish to request a refund, please contact us or our Merchant of Record directly so we can process your full refund quickly and smoothly.
Alternative Dispute Resolution:
If you ever have an unresolved complaint, you may also refer the matter to an appropriate Alternative Dispute Resolution (ADR) provider in your jurisdiction.
Policy Changes and Governing Law
Changes to This Policy
We may update this Refund Policy from time to time while always maintaining our minimum 14-day refund window with no exceptions or conditions. Changes will be posted on this page with an updated effective date.
Governing Law and Jurisdiction
This Return Policy is provided by Motwell AI Ltd (Company No. 17457051), with its registered office at 71-75 Shelton Street, Convent Garden, London, United Kingdom, WC2H 9JQ. This policy and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer with mandatory rights under the law of your country of residence.
Data Protection: All personal data collected during the refund process is handled in accordance with our Privacy Policy and the UK GDPR. We retain refund records for accounting and legal compliance purposes.
Contact Information
For refund requests or questions about this policy, please contact us via our website contact form or email support@gosure.io. We aim to respond to all inquiries within 2-3 business days.